SHIPPING AND ORDER INFO
My Mini Me sources and hand selects to bring you the latest fashion trends from overseas for your adorable mini's.
*Exciting Stock and Shipping News*
We now offer all items in our line direct from Sydney. With our growing market we are now able to stock each line in limited quantities here in Sydney, with restocks taking 2 weeks. By limiting our stock on site we keep our prices lower and more affordable for our customers.
All items are now currently available to order with a turnaround time of 3-7 days to your door. Express shipping is also available - and more excitingly so is Afterpay!
As we grow we will look to keep popular items in larger quantities in stock for fast turnarounds so check back regularly!
Returns and Exchanges
If for any reason you wish to exchange an item you have received, we happily offer exchanges as per our policy below.
Our exchange & refunds policy is strictly valid for 14 days from the day Australia Post shows the parcel delivered.
If 14 days have passed since you received your purchase, unfortunately we won't be able to offer you an exchange or return on your purchase.
For change of mind purchases or incorrect sizes selected by yourself, an exchange only will apply providing its within the 14 days. Pre-order items will be ineligible for returns or exchanges.
To be eligible for a return, your item must be unused not worn or washed and in the same condition that you received it.
Items not eligible for returns or exchanges:
1. Gift Cards
2. Worn and/or washed clothing or accessory of any type, including shoes, socks, tights, beanies and headbands etc.
You will be responsible for the return postage costs to us, and then for the postage costs of the exchanged item to be returned back to you.
Refunds will only be offered if the item is deemed faulty, and the fault is not that of your own. The same 14 day policy applies for a faulty item.
To exchange an item
To be eligible for an exchange, your item must be unused with tags still attached where applicable, and in the same condition that you received it. Items must also be in the original packaging, unopened and unworn or washed.
To complete your exchange, you may need to have the item returned for inspection prior to the agreement of an exchange being issued.
We do not refund for any change of mind purchases. This includes any Pre-order items. Under the Australian Consumer Affairs and Fair Trade Authority, we can only offer an exchange or credit for any change of mind orders, providing it is within 14 days of the parcel deemed delivered.
If your item has a fault and is by no fault of your own, please email us within 14 days of receiving your item at firstname.lastname@example.org to advise us and obtain a return address.
All of our items are inspected thoroughly prior to leaving us, but if the unfortunate event occurs, we will happily exchange or, at our discretion, we may offer a refund if a replacement is unavailable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Upon inspection, we will then notify you of the approval or rejection of your exchange. We may offer you a refund only if we cannot replace a faulty item.
If a faulty item has been approved, a refund will be processed within 24 hours via the original payment method you used for your order, or ultimately a credit for an exchange will be issued.
No Sale item can be returned for a store credit or exchange, unless the item is faulty through no fault of your own.
This includes items where discount codes have been applied.
Pre-orders are not eligible for a return, unless an item contains a fault not of your doing. A return is also not permitted if 14 days has passed since you received your parcel.
If you change your mind and you are yet to receive your order, we can only issue a store credit, or we may assist you in selecting an item available to send immediately.
If you wish to return items due to change of mind once you have received your order, providing its within 14 days of receiving your item, postage costs associated to return is at your own expense. If items are not faulty, a store credit will be issued, less the total postage cost to initial send out your parcel.
Please take note of this if you are wanting to pre-order an item, as once a pre-order has been ordered for you, they are specifically ordered as per your paid order.
For unavailable pre-orders, we may offer a refund, credit or exchange for the unavailable item at our discretion.
For any cancellation of a pre-order where a refund may be offered, a cancellation fee of $15 will apply. This covers website fees, merchant fee's and reselling fee's which are non refundable to us.
Exchanges are accepted within 14 days of receiving your order for change of mind purchases, providing they are not sale items, and are still in new unopened, unworn and unwashed condition and where applicable, tags still attached.
We will issue an invoice for return postage to resend exchanges or issue a store credit. Exchange products will not be sent until return postage has been paid for by yourself. Please contact us at email@example.com
Stock and products are thoroughly quality checked prior to be posted, but please understand rarely, an item may be faulty. If an item is faulty, please contact us at firstname.lastname@example.org
Please note - This must be returned to us before 14 days of receiving your order. All items will be inspected upon receiving them back to us, and on some occasion, will be sent back to our supplier to investigate to ensure the item is rectified. Please be advised that items need to be returned within the 14 day policy period.
To return your product, please contact us at: email@example.com for postal details.
You will be responsible for paying for your own shipping costs for returning your item. In the event of a fault, we will refund the cost of shipping to have the item returned. This is refunded once the item/items have been inspected and declared faulty through no fault of your own.
Please note - No refunds are applicable on shipping costs initially sent to you. We cannot guarantee an exact time your item will arrive.You should consider using a trackable post service as we cannot be responsible for lost postage.
My Mini Me sells products that contain buttons. Whilst all care is taken over time and with normal wear and tear buttons may come loose and could pose a choking hazard. Please check buttons before wear every time. My Mini Me cannot be held responsible for unsupervised or inappropriate use of our products.
Hair accessories should only be worn when supervised and children should never be left unsupervised or put to sleep wearing a hair accessory. My Mini Me cannot be held responsible for unsupervised or inappropriate use of our products.
*Please note by purchasing with us you agree to the above terms and conditions.